Wednesday, April 21, 2010


I payed a Comcast bill today.  It was a confusing bill with many rebates and extra charges.  We had cancelled our cable at the end of February, but when we got the March bill they hadn't actually cancelled our service.  We had to get them to update the billing. They would not send us a new bill, but told us to come back and pay.  Which we did so the next week.  The next bill showed that they had removed the old charges, but that we had a leftover balance from the internet.  Now, on the paper bill it actually showed this charge as a subtraction and then a new charge.  What I want to know is what the hell did I pay last time?  They didn't give us an itemized bill or anything, we just went in, gave them the account number and paid something.

Today the lady showed us the screen of our account.  It was a terrible user interface.  Everything was grey, blue, and black.  It reminded me of the old DOS stuff.  We finally figured out/she explained that the leftover balance was added after we had made that payment.  I'm still pretty sure that we have now paid what we were not supposed to pay when we complained about our bill being wrong the first time.

I don't think there is anything we can do about it either since there is no paper bill for that adjusted bill.  I feel confused and sad and violated.  To quote Henry, "Maybe this is why they're one of the top four worst companies in America."

1 comment:

  1. Hi Phi - We want to make sure that your bill is accurate and of course would like to explain the bill thoroughly. Please feel free to contact us so that we may assist further on your bill.

    Sorry for the trouble.

    Mark Casem
    Comcast Corp.
    National Customer Operations